Have a Question? Look here
How long will it take for my payment (or refund) to be processed?
Payments with a credit/debit card are processed immediately during checkout. Once you are notified of a refund processed by our team, it can take up to seven (7) days for the refund to be reflected by your financial institution.
My order was canceled. How come?
We reserve the right to cancel orders under the following circumstances:
If we do not receive payment (this is an automated process)
If the order is suspected to be fraudulent
If the customer has a history of fraudulent transactions
If the product purchased is no longer available
If there is a hold on the customer account
Any canceled orders will be refunded to the original payment method used during checkout.
The tracking link says my package has been delivered but I can’t find it. What now? (missing package)
Unfortunately, we only have access to the same tracking information about your package as you do. We recommend reaching out to your postal carrier or local post office, as they are the best resources for updates. It’s possible your carrier left the package with a neighbor or is making another delivery attempt. Also, note that sometimes a scanning error—like the label being scanned twice—can cause the package to be marked as delivered when it’s still in transit. Your package may arrive in the next few days. This doesn’t apply to cases where tracking shows an attempted delivery or includes specific delivery details (like "left on porch"). If you’ve already contacted your postal service and they are unable to help, please get in touch with us.
What if my order isn’t delivered? (missing package)
Undeliverable packages are typically returned to our warehouse, but since this process is not prioritized by the postal service, it may take a few weeks.
Please report any missing packages within 2 days of the expected delivery date. Any inquiries about missing packages submitted more than 30 days after the ship date may be flagged for fraud and could lead to your customer account being suspended pending investigation. Each case is evaluated individually.
We ship orders to the address provided at the time of order. If the address you supplied is incorrect or undeliverable, and we need to resend the package, you will be responsible for the reshipping fee.
To avoid any delays, please ensure that the shipping address you enter when placing your order is complete, accurate, and deliverable.
Do you ship internationally?
Yes, we offer international shipping to select countries using USPS International First Class Mail/Priority Mail and DHL International Economy. Delivery usually takes 2 to 4 weeks after shipment, but this may vary depending on the carrier’s speed and customs processing in your country.
Please note that international shipments may be subject to additional fees, such as customs duties, sales taxes, and other handling fees, which are the responsibility of the recipient. Some countries may also impose sales taxes on shipping fees.
Do you take commissions?
Ariel is currently accepting commissions! If you're interested in working with her, be sure to check out the "Commissions" tab for all the details, including the process, pricing, and available options. She’s looking forward to bringing your ideas to life and providing you with a personalized experience. Don't hesitate to reach out if you have any questions or special requests!
Why is my commission taking longer than usual?
Please note that your commissions may take longer than usual to complete due to real-life matters, illnesses, and other ongoing work-related projects Ariel is balancing. She is committed to providing high-quality work and wants to ensure each commission gets the attention it deserves. While she strives to meet deadlines, external factors like personal responsibilities and current project workloads can occasionally affect the timeline. Ariel greatly appreciates your patience and understanding as she works through these commitments to bring your vision to life.